WORKLOAD AND STAFFING ANALYSES view engagement summaries

Our approach to performing Workload and Staffing Analyses is built upon a customized methodology that we developed and have successfully applied at dozens of agencies over the past 30 years. Our proven approach is structured to produce objective staffing criteria that can be (and often are) used to support legislative initiatives and Budget Change Proposals (BCPs). Key elements of this approach are outlined below:

• Initial assessment of the "current state" of program operations with emphasis on what staff currently do and how they do it
• Determination of annual workload volumes based on available historical data and or, in some instances, a survey of staff
• Establishment of one or more "Expert Panels" (i.e., experienced staff) who, with facilitation assistance by our consultants:
  • Develop detailed Work Breakdown Structures (activity lists) that delineate each of the categories of work performed or needed
  • Provide estimates of annual workload volumes, by activity, or assistance in collecting data to determine these values where complete or reliable historical data are not available
  • Provide initial estimates of task time standards reflecting the amount of time it should take a trained individual, using prescribed methods, and working under normal circumstances at a reasonable pace, to successfully and fully perform the activity
• Independent observation of staff to validate the reasonableness of the estimated time standards developed by the Expert Panels, or to provide a defensible basis for adjustment of the estimates
• Determination of staffing requirements, by activity, business process or unit, and for the program or enterprise as a whole, based upon the time staff actually have available to perform the work, net of adjustments for holidays, vacations, leaves of absence, training, and administrative and other duties
• Development of workflow restructuring and staffing strategies to decrease or eliminate backlogs and reduce cycle times and assessment of the impacts of alternative service levels and quality standards
• Assessment of organizational, business process restructuring and reengineering, and technology improvements that can actually be implemented in the California State Government environment.

ENGAGEMENT SUMMARIES FOR WORKLOAD AND STAFFING ANALYSES

California

California Air Resources Board, Comprehensive Haagen-Smit Laboratory Assessment

California Air Resources Board, Comprehensive Administrative Services Division Assessment

California Air Resources Board, Comprehensive Enforcement Division Assessment

California Bureau of State Audits, Ftb, Edd, and Boe Consolidated Cashiering

California Department of Boating and Waterways, Vessel Registration Study

California Department of Consumer Affairs, Board of Medical Quality Assurance and Allied Health Licensing Programs

California Department of Consumer Affairs, Board of Medical Quality Assurance, Enforcement Division

California Department of Consumer Affairs, Board of Optometry Assessment

California Department of Consumer Affairs, Bureau of Automotive Repair, Field Operations Division

California Department of Consumer Affairs, Bureau of Private Postsecondary and Vocational Education

California Department of Consumer Affairs, California Board of Accountancy, Investigative CPA Classification Study

California Department of Consumer Affairs, Contractors State License Board, Enforcement Program

California Department of Consumer Affairs, Contractors State License Board, Enforcement Program

California Department of Consumer Affairs, Contractors State License Board, Enforcement, SWIFT, and Case Management Program Assessments

California Department of Consumer Affairs, Contractors State License Board, Licensing Program

California Department of Consumer Affairs, Dental Board Enforcement Program Monitor

California Department of Consumer Affairs, Medical Board of California, Enforcement and Diversion Programs

California Department of Corrections, Department-Wide Correctional Counselors

California Department of Corrections, Department-Wide Personnel Offices

California Department of Education, Department-Wide Office Support Services

California Department of Education, Office of Food Distribution, Statewide Food Distribution Program

California Department of General Services and California State University, Office of the Chancellor, Statewide Natural Gas Services Program Restructuring

California Department of General Services, Office of Real Estate and Design Services

California Department of General Services, Office of Small Business Certification and Resources, Small Business Certification Program

California Department of Industrial Relations, Division of Workers Compensation

California Department of Motor Vehicles, Driver Safety Program Assessment

California Department of Parks and Recreation, Planning, Resource Protection, and Development Divisions

California Department of Pesticide Regulation, Licensing and Certification Program Assessment

California Department of Pesticide Regulation, Organizational and Budget Restructuring

California Department of Transportation, Department-Wide Capital Project Outlay Support

California Department of Transportation, Department-Wide Engineering/Drafting Services

California Department of Transportation, Division of Mass Transportation, Rideshare Program Assessment

California Department of Veterans Affairs, Division of Farm and Home Purchases

California Employment Development Department, Office Services Group

California Energy Commission, Siting and Environmental Protection Division, Power Plant Compliance Monitoring Program

California Franchise Tax Board, Operations Branch, Technology and Administrative Services Sections

California Franchise Tax Board, General Services Bureau

California Office of Criminal Justice Planning, Criminal Justice Specialist Workload and Staffing Study

California Office of Statewide Health Planning and Development, Division of Facilities Development and Financing

California Public Employees’ Retirement System, Health Benefits Branch Assessment

California Public Employees' Retirement System, Actuarial and Employer Services Division

California Public Employees' Retirement System, Human Resources Division

California Public Employees' Retirement System, Operations Support Services Division

California State Board of Equalization - Tax Return Processing Assessment and Reengineering

California State Treasurer's Office, Tax Credit Allocation Committee, Compliance Workload Analysis

California Student Aid Commission (Ed Fund), Organizational and Budget Restructuring

Judicial Council of California, Administrative Office of The Courts, Council & Legal Services Division, Court Profiles Project

Judicial Council of California, Administrative Office of The Courts, Judicial Council Services Division, Judgeship Needs Indicator Assessment

Judicial Council of California, Administrative Office of The Courts, Trial Court Budgeting Commission

Public

City of Huntington Beach, Police Department, Workload and Staffing Analysis

County of Alameda Trial Courts, Reengineering Assessment

County of Orange, Sheriff-Coroner's Department, Workload and Staffing Analysis

County of San Diego, Department of Public Works, Solid Waste Division, Program Evaluation

Nevada State Contractors Board, Licensing and Enforcement Program Assessment

Private

Associated General Contractors of California, Inc., Organizational Development

Cvs Optical Laboratories, Manufacturing Reengineering Assessment

EVEO, Inc., Project Cost and Quality Management Process Assessment

Fairchild Camera and Instrument, Digital Division, Engineering Project Management

Fairchild Camera and Instrument, Digital Division, Manufacturing Maintenance Reengineering

Fairchild Camera and Instrument, Digital Division, Semiconductor Manufacturing Reengineering

Jason & Son, Manufacturing Reengineering

Norton Company, Abrasive Materials Division, Maintenance Process Reengineering

Rexnord, Inc., Roller Chain Division, Manufacturing Reengineering