During 1997, we performed an audit of open CHP worker's compensation claims adjusted by the State Compensation Insurance Fund (SCIF). We identified, researched, and reconciled numerous claims that had been open longer than necessary resulting in service fee over-charges to the CHP. We also evaluated a sample of litigated claims to assess SCIF's claim management services. As a result of our work, the CHP immediately recovered over $300,000, and anticipated significant additional recoveries in the future.
Services Performed: Budgeting and Accounting
During 1997, we completed a review and assessment of the OIS' Statewide EDP Education Program (SEEP). Results of our review identified needs for major restructuring of the entire program to better meet customer needs and reduce a significant gap between program revenues and associated costs of operation. Alternative improvement strategies were identified and assessed which provided a basis for development and implementation of various organizational and business process improvements.
Services Performed: Program Planning and Evaluation, Organizational Alignment and Restructuring, Business Process Reengineering, Budgeting and Accounting
During 1997, we completed a project to design a new organizational structure for DHS' Medi-Cal Managed Care Division. The scope of this project encompassed nearly 200 Division staff in a variety of managerial, professional, technical, and clerical position classifications. Major study tasks included (1) conduct of individual interviews with all Division managers and selected external stakeholders, (2) a confidential survey to obtain input from all Division staff, (3) development of a "Current State" Organizational Profile, (4) identification and evaluation of alternative conceptual organizational structures, and (5) development of a preferred alternative organizational "Blue Print".
Services Performed: Organizational Alignment and Restructuring
During 1997, we completed an assessment of the organization, operations, and costs of the statewide Office Machine Repair Services (OMRS) Program. Following completion of the "Current State" assessment, we provided assistance with the development and implementation of a portfolio of improvement initiatives involving changes in organizational structure, business processes, and technology support systems. Major initiatives included (1) restructuring of OMRS' $5 million parts purchasing, supply chain management, and service order processes, and (2) identification, evaluation, and acquisition of a new service order, dispatch, parts purchasing, and inventory control system.
Services Performed: Program Planning and Evaluation, Organizational Alignment and Restructuring, Business Process Reengineering
During 2001, we were engaged to assist the Office of Public Affairs in developing and implementing a portfolio of organizational development and business process improvement initiatives that will enable improved performance of the Office. Major project tasks included (1) conduct of interviews with all Office staff and with selected Executive Office staff and Division Chiefs throughout CalPERS, (2) identifying performance-related issues and concerns that emerged from these interviews, (3) developing a portfolio of improvement initiatives and an accompanying implementation plan, and (4) assisting Office management and staff in implementing the improvement portfolio. Organizational, staffing, communication, training, and cultural issues were addressed.
Services Performed: Organizational Alignment and Restructuring, Business Process Reengineering