In 2004, we completed a legislatively mandated two-year engagement to independently assess and monitor the Dental Board's Enforcement Program. Reports documenting results of the assessment are required to be submitted to the California State Legislature's Sunset Review Committee on a semi-annual basis. The Initial Assessment resulted in identification of about 40 recommendations for improvements that the Dental Board is currently in the process of implementing. Over a period of just a few months, implementation of these recommendations resulted in immediate performance improvements in terms of increasing case closures and reducing large complaint backlogs that had accumulated at the Board.
Services Performed: Program Planning and Evaluation, Workload and Staffing Analysis, Business Process Reengineering
In 2004, the University of San Diego, Center for Public Interest Law (CPIL), completed a legislatively mandated two-year engagement to independently assess and monitor the Medical Board's Enforcement and Diversion Programs (S.B. 1950). As a subcontractor to CPIL, we had primary responsibility for completing analyses of Enforcement Program workload, workflow, and staffing, and for completing a detailed diagnostic review of all components of the Diversion Program which monitors physicians and surgeons that have substance abuse problems. Results of our efforts provided justification for a major increase in fees needed to fund additional investigator positions. The fee increase and related reforms of Enforcement Program investigatory processes were subsequently enacted by the Legislature and approved by the Governor (S.B. 231). Additionally, our efforts established the framework for overhaul of Diversion Program staffing and reengineering of the processes used to ensure participant compliance with requirements of the program.
Services Performed: Program Planning and Evaluation, Organizational Alignment and Restructuring, Workload and Staffing Analysis, Business Process Reengineering, Budgeting and Accounting
During 2005, we completed a business process reengineering assessment of the DPR's pest control applicator, dealer, advisor, and aircraft pilot licensing and certification programs. Specific objectives of the assessment included (1) identifying areas of inefficiency and redundancy within the program, (2) identifying areas of inefficiency and redundancy between the program and administrative support units elsewhere in the Department, and (3) development of recommendations for streamlining and improving efficiency. Alternative organizational restructuring and workload restructuring strategies were identified and assessed, and a portfolio of 20 recommendations for business process improvements was developed addressing application processing, renewal processing, insurance renewals, examinations, and technology support systems and equipment.
Services Performed: Program Planning and Evaluation, Organizational Alignment and Restructuring, Workload and Staffing Analysis, Business Process Reengineering
During 2005, we completed an engagement to assess needs for consolidating the DPR's two program branches. The scope of the project encompassed developing and assessing alternative programmatic and organizational structures, and assessing change management and other issues related to these alternatives. Subsequently, we assisted the Department in selecting a preferred alternative and with preparation of a Budget Change Proposal (BCP) to consolidate both of the Department's program budgets into a single program budget and, concurrently, consolidate all program staff into a single division within the Department. The proposed consolidation was accepted by the Department of Finance and incorporated into the Governor's 2006/07 Budget.
Services Performed: Program Planning and Evaluation, Organizational Alignment and Restructuring, Workload and Staffing Analysis