During 2008, we completed development of a Procurement Program Transformation Plan. As part of this program development and planning project, we researched and prepared an historical profile of the development of the Procurement Program, from creation of the Department of General Services during the mid-1960s through 2007, and summarized the statutes, regulations, and policies governing the current program. We also developed a Future State Vision for a more capable and mature Procurement Division organization and an integrated set of twenty-five (25) major tasks for initiating transformation of the Procurement Division toward higher capability and maturity levels. The Future State Vision contemplates achievement of a higher level of maturity in terms of the completeness, consistency, and level of sophistication of (1) the processes used for acquiring needed goods and services, (2) the processes used to develop PD and customer agency workforce capabilities to perform these acquisition processes, and (3) the processes and workforce capabilities used to oversee and manage the statewide Procurement Program, including the processes used to initiate and manage changes to the program.
Services Performed: Program Planning and Evaluation, Organizational Alignment and Restructuring
During 2008, we completed a detailed workload and staffing analysis of the TCAC's Compliance Program. As part of the assessment, we collected, compiled, and analyzed detailed historical and current workload, backlog, staffing, and performance data for each major business process. A set of automated models was developed for use in projecting workload and staffing requirements by function and for the Compliance Program as a whole. Additionally, we completed assessments of alternative organizational and business process reengineering strategies, including costs and benefits of establishing a satellite office in Southern California and costs and benefits of using outside contractors to perform property inspection services. Finally, we assisted TCAC in preparing a Budget Change Proposal for a significant increase in staffing and substantial funding for outside services that was accepted by the Department of Finance with only minimal modifications.
Services Performed: Workload and Staffing Analysis, Business Process Reengineering, Budgeting and Accounting
We completed an assessment of operations and staffing of the HBPD's jail, patrol, traffic, and communications functions. Investigative workload factors and service level objectives also were defined. Special attention was directed toward evaluation of the costs and benefits of the Department's 4/10 scheduling plan. Specific staffing criteria also were developed.
Services Performed: Workload and Staffing Analysis
We completed an assessment of the organization, administration, operations, and workload and resource management systems of the Departments of Public Works and Building and Safety. Subsequently, we provided on-site training and implementation assistance with development of improved workload and resource management information systems.
Services Performed: Program Planning and Evaluation
We completed an assessment of management skills, systems, and procedures at the City's Department of Public Works, including a review and evaluation of Field Services Division operations, including operations of the streets, traffic signals and lights, and equipment units.
Services Performed: Program Planning and Evaluation, Business Process Reengineering